Refund policy

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must include all original packaging, tags, and accessories, when applicable.
You must provide proof of purchase or your order number.
Items that have been installed, modified, damaged, or used may not be eligible for a return.

Certain products may be subject to additional return requirements. Please contact us before sending an item back to confirm eligibility.

Non-Returnable Items

The following items are generally not eligible for return:

Items that have been used, installed, modified, or damaged after delivery.
Custom-built, personalized, or special-order products.
Items specifically identified as final sale at the time of purchase.
Gift cards or other non-refundable purchases.

If you are unsure whether your item qualifies, contact us before shipping it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your financial institution additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part, such as receiving the wrong or defective item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the issue
Photos or videos showing the damage or incorrect item, when applicable

We will review the issue and, when appropriate, provide a replacement, exchange, repair, or refund.

Please do not install or modify a damaged or incorrect product before contacting us, as doing so may affect your eligibility for a refund or replacement.

Exchanges

If you need a different item, size, or product, please contact us to determine whether an exchange is available.

Depending on inventory and the reason for the exchange, we may ask you to return the original item before sending a replacement.

Return Shipping

Unless the return is due to an error, defect, damage during shipment, or an incorrect item sent by Lucky Diesel, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed. Lucky Diesel is not responsible for items lost or damaged while being returned.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to accommodate cancellation requests, but orders that have already been processed, shipped, or specially ordered may not be cancellable.

How to Start a Return

To request a return or refund, please contact Lucky Diesel with your name, order number, item(s) you wish to return, and reason for the return.

We will provide instructions for the return process and let you know whether your item qualifies.

Do not send a return to the shipping address on your order without first contacting us, as this may delay processing.

Policy Changes

Lucky Diesel reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted with an updated effective date.